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Newnovex Home Decor - Frequently Asked Questions (FAQ)
Products
Below are some of are common questions about products
What types of home decor items do you offer at Newnovex?
We offer a wide range of home essentials and decorative items, including:
* Bedding: Pillows, Mattresses, Bedsheets, Blankets
* Window Treatments: Curtains
* Floor Coverings: Doormats, Rugs & Carpets, Chatai (Mats), Vinyl Flooring
* Home Textiles: Dining Table Covers
* Other: Hardware Items, Yoga Mats
Are your product images accurate representations of the actual items?
Yes, we strive to provide high-quality images that accurately depict the colors, textures, and designs of our products. However, please be aware that slight variations may occur due to differences in monitor settings and lighting conditions.
How can I find specific products on your website?
You can easily find products by:
* Using the search bar: Enter keywords related to the item you're looking for (e.g., "cotton bedsheet," "grey rug").
* Navigating through shop: Browse our product categories under the shop listed in the main menu (e.g., "Bedding," "Floor Coverings").
* Using filters: Within each category, you can often filter products by size, color, material, price, and other relevant attributes.
Do you provide detailed product information?
Yes, each product page features detailed descriptions, specifications (such as size, material, and care instructions), and multiple images to help you make an informed decision.
Ordering
Below are some common questions about ordering
How do I place an order?
To place an order:
1. Browse our website and select the items you wish to purchase.
2. Click the "Add to Cart" button for each item.
3. Once you have added all desired items, click the "View Cart" or "Checkout" button.
4. Review your order and proceed to the checkout page.
5. Enter your shipping and billing information.
6. Select your preferred payment method.
7. Review your order summary and click "Place Order."
8. You will receive an order confirmation email shortly after.
Do I need to create an account to place an order?
While creating an account is not mandatory, it offers benefits such as saving your address and payment details for faster checkout in the future, viewing your order history, and tracking your current orders.
What payment methods do you accept?
We accept the payment methods you accept, e.g., Credit Cards , Debit Cards, Net Banking, UPI, Wallets.
Is my payment information secure?
Yes, we utilize secure payment gateways to ensure your financial information is protected. Your credit card details are encrypted and are not stored on our servers.
Can I cancel my order after it has been placed?
We process orders quickly to ensure speedy delivery. If you need to cancel your order, please contact our customer support team within 24hours after placing the order. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been shipped
Shipping & Delivery
Below are some common questions about Shipping & Delivery
Where do you ship to?
We currently ship to addresses within India
What is the estimated delivery time?
The estimated delivery time is typically 3 to 7 business days from the date of shipment, depending on your location and distance from our dispatch center. Please note that delivery times may be affected by factors beyond our control, such as weather conditions and logistical issues.
Will I receive tracking information for my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the courier's website. You can use this information to track the progress of your shipment.
What happens if there are shipping delays due to weather conditions?
In the event of significant weather disruptions that may impact the estimated delivery timeframe, we will make our best effort to notify you via email or phone. We appreciate your understanding in such situations as the safety of our delivery partners and the integrity of your package are our top priorities.
What if I am not home when my order arrives?
Our delivery partners will typically attempt to deliver the package to your doorstep. If you are unavailable, they may attempt delivery on a subsequent day or leave a notification card with instructions on how to collect your package from their local office.
Returns & Exchanges
Below are some common questions about Returns & Exchanges
How do I initiate a return?
We accept returns within 1-2 days of receiving your order.
1. Please visit our Returns Page or contact our customer support team novexdigboi@gmail.com or 7002673331 to initiate a return request.
2. Provide your order number and the reason for the return. In case of damage of product kindly take the photos and videos for further process.
3. We will provide you with instructions on how to return the item(s).
Who pays for the return shipping costs?
* If the return is due to a defect or an error on our part, we will provide a prepaid return shipping label.
* For other returns (e.g., change of mind), the customer is responsible for the return shipping costs.
When will I receive my refund?
Once we receive and inspect your returned item(s), we will process your refund within 4-5 business days. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account